Managing Dispute of card transaction online.
Resolve Debit card disputed transactions.
Investigation of Debit/credit card transactions.
Resolve dispute within given time frame.

Professional Experiences

CPU officer (Officer grad III) in Apna Micro Finance Bank, Lahore, Pakistan, from August 2017 till date

Issuance and settlements of term deposit receipts.
Manage Encashment of term deposit receipts as per customer request.
Manage Premature term deposit receipts as per customer request.
Account opening pan Pakistan.
Dormant account activations.
Issuance of call deposit receipts.
Responsible for 29 branches across Pakistan.

•Perform the night audit and oversee the safety and security of the hotel, as well as handle any enquiries effectively and efficiently.
•Ensure that all areas of the venue, equipment and grounds are kept secured so that all visitors and employees benefit from a safe, secured environment.
•Liaise with the duty manager and reception via the radio network in the prevention of crime and disorder.
•Assist with the health and safety and fire prevention at the venue and monitor all fire/intruder alarm systems, including assisting in emergency and evacuation procedures.
•Ensured that company policies and audit procedures were strictly adhered to.
•Suggested and implemented ideas and standards which ensured a more personal welcome for all Excellence Hotels guests and used their names to report complaints, comments and compliments.
•Ensured Fire and Safety procedures were observed and adhered to.
•checks had been done and clocked by porters.
•Ensured maximum revenue was obtained for all room sales.
•Ensured all night audit procedures were completed to the required standard.
•Carried out night audit function and assisted where necessary.
•Ensured all early morning calls were completed for all individual, guests as well as groups.
•Liaised with other departments in the hotel with regard to customer requirements and staff.

Front Desk Receptionist
•Managed a team of Night Porters and responsible for their training, development and motivation.
•Perform the night audit and oversee the safety and security of the hotel, as well as handle any enquiries effectively and efficiently.
•Ensure that all areas of the venue, equipment and grounds are kept secured so that all visitors and employees benefit from a safe, secured environment. Ensured that company policies and audit procedures were strictly adhered to.
•Ensured Fire and Safety procedures were observed and adhered to.
•Ensured guest property was dealt with using maximum care and attention.
•Ensured maximum revenue was obtained for all room sales.
•Ensured all night audit procedures were completed to the required standard.
•Carried out night audit function and assisted where necessary.
•Ensured all early morning calls were completed for all individual, guests as well as groups.

•Done Job in UBL RHQ, Lahore, Pakistan as Credit Initiation Officer (C.I.O) from 10th May 2006 till Sep 2008. Here I worked in different depts.
•Proficient in using UBL’s software namely: CTL, CRM, VECTUS,ECIB